Refund policy
Last updated: August 29, 2026
We want you to be satisfied with your purchase. If something isn't right, here's how our returns and refunds process works.
Return Eligibility
You may request a return within 30 days of the delivery date if:
- The item is unused, in its original sealed packaging, and in resellable condition, OR
- The item arrived damaged, defective, or incorrect — in this case, the item is returnable even if it has already been opened or installed, since the issue is not related to customer use.
For hygiene and safety reasons, filter cartridges that have been opened, installed, or used are not eligible for return or refund unless the item was defective, damaged on arrival, or incorrect.
How to Start a Return
To start a return, email support@aquafridge.com with your order number and the reason for the return. We will respond with return instructions, including the return address if applicable.
Return Shipping Costs
Return shipping is free of charge for eligible returns.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7 business days.
Non-Returnable Items
All products are returnable under the conditions described above. Items that have been opened, installed, or used are not eligible for return unless they were defective, damaged on arrival, or incorrect.
Exchanges
AquaFridge does not offer direct product exchanges. If your item is eligible for return, we will issue a refund to your original payment method rather than sending a replacement item.
Contact Us
- Email: support@aquafridge.com
- Phone: +1 929-324-1928
- Address: AquaFridge, 594 Liberty Ave 2, Brooklyn, NY 11207, USA
